Our Services

We Offer the following Assessing Services:

1. Net Assess has made the claim procedure easier for the client, as they do not need to obtain numerous quotations.
2. We arrange for the client to go to one of our convenient drive-in centers where quotations, photos and all relevant information on the vehicle is compiled.  This ensures that the client’s vehicle does not have to be made available on various occasions for quotations, assessments or any other investigations.  Ease of claiming for the client is the aim of our service.
3. We have 103 drive-in centers country wide. Claims are able to book clients in real time with the available slots. This is a “WoW” factor for your client as well as claims handler giving peace of mind in regard to when the assessor will see the vehicle.
4. Clients are sent three SMS’s – one to confirm the booking, with the date, time, locations and link to Google maps as well as a second as a reminder on the morning of the booking and a final reminder and hour prior to the booking.  This has been proven to assist clients with their busy schedules.
5. True and accurate quotations of the accident vehicles, related to the particular accident, are guaranteed. No claims by customers or panel beaters will be entertained should it not be as a direct cause of the accident; thus, the insurance company will not be liable for any non-accident related expenses claimed for.
6. Our photographs are of a high quality, depicting all areas of the damages, which is essential in case of future litigation as well as queries the clients might have.
7. Each and every assessment is thoroughly checked and scrutinized by our senior management, to ensure a complete and accurate assessment and therefore having a constant level of quality.
8. Our assessors are available at all times; during the repair process should any of the concerned parties experience problems with the repair.  This is of crucial importance to speed up the repair process to ensure that the client has his vehicle returned in the shortest space of time.  This also eliminates exorbitant costs should a hire car have been made available to the client.
9. Disputes between any involved parties with regards to the repairs are handled in a professional and ethical manner to ensure that everyone is accommodated.  We often consult the motor manufacturers should the dispute be of a warranty nature.
10. Random audits are done on the panel beaters to ensure that they have repaired the vehicle to the specifications as laid out in the authorized quotation. An updated quotation is then sent to the insurance company.
11. Net Assess assessors are available at all times should they be needed for court appearances to substantiate the quantum on behalf of the insurance company.
12. Net Assess have a dedicated Queries Liaison Team for each Insurer for any queries that claims may have & guarantee a two-hour turnaround time with feedback and / or resolution.
13. Each Insurer has a personalized view only portal whereby all claims can be tracked in live time and each step of the process is transparent.